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Choose the plan that best fits your support team's needs. Scale seamlessly as you grow.
Perfect for small teams getting started with support.
Advanced features for growing support operations.
Custom solutions for large-scale organizations.
A detailed breakdown of what's included in each plan.
| Features | Starter | Growth | Enterprise |
|---|---|---|---|
| Users included | 25 | 200 | Unlimited |
| Core Ticketing | check | check | check |
| Basic Reporting | check | check | check |
| FAQ Knowledge Base | remove | check | check |
| Department Routing | remove | check | check |
| SLA Support | remove | remove | check |
| Dedicated Manager | remove | remove | check |
Our user limits apply to active support agents logged into the system. Customers creating tickets do not count towards this limit.
Yes, you can upgrade or downgrade your plan at any time. Changes will be pro-rated on your next billing cycle.
Yes, we offer special pricing for registered non-profit organizations. Please contact our sales team for details.