Loading...
Ongoing hosting coordination, security patches, dependency updates, proactive monitoring, and on-call incident response — predictable SLAs so you never worry about downtime.
Overview
Launching is the exciting part. Keeping it running — reliably, securely, and performantly — is the hard part. Dependencies go stale, security vulnerabilities get disclosed, hosting providers change pricing, and your users find edge cases nobody anticipated. Without someone watching, small issues become outages.
Our Support & Maintenance retainers give you a dedicated team that monitors your application, applies security updates before they become urgent, keeps your dependencies current, and responds to incidents with a defined SLA. You get a predictable monthly cost instead of surprise emergency bills, and you get peace of mind instead of 3 a.m. alerts.
This isn't just 'keeping the lights on.' We proactively identify performance regressions, recommend infrastructure improvements, and handle small feature requests within your retainer hours. Your product stays healthy so you can focus on growth instead of firefighting.
Capabilities
Capabilities tailored to your goals
Automated dependency scanning, vulnerability assessments, and timely patching — so known CVEs never linger in your production codebase.
Uptime checks, error rate tracking, performance metrics, and alerting so we catch issues before your users report them.
Regular updates to frameworks, libraries, and runtime versions — tested in staging before they touch production.
Automated backups, restore testing, and documented recovery procedures so you're never more than minutes from a working system.
Defined escalation paths, response time SLAs, root cause analysis, and post-mortem documentation for every incident.
Minor enhancements, bug fixes, and UI adjustments handled within your retainer hours — no separate SOWs for small changes.
Process
We audit your current infrastructure, codebase, deployment pipeline, and monitoring setup to establish a health baseline.
We agree on response times, included hours, escalation paths, and covered services — everything documented in plain language.
Error tracking, uptime monitoring, performance dashboards, and alerting configured and connected to our on-call rotation.
Monthly update cycles: dependency patches, security updates, performance reviews, and a summary report of what was done.
A short monthly call to review system health, discuss upcoming changes, and prioritize feature requests for the next cycle.
Advantage
Fixed monthly retainer with clear scope. Emergency hours are defined upfront — no surprise invoices after an incident.
Your retainer is assigned to engineers who know your codebase. You talk to people who've touched your code, not a generic help desk.
We find and fix issues before they escalate. Monthly health reports show what was prevented, not just what broke.
Vercel, AWS, GCP, DigitalOcean, bare metal — we manage your stack wherever it lives and advise on cost optimization.
Stack
Share your current setup and concerns — we'll propose a retainer plan with clear SLAs and predictable monthly pricing.
Start a conversation