Short definitions for buyers and operators. Entries expand as guides ship in this growth release.
SaaS
Software as a Service is a product delivered over the web with recurring access, usually multi-tenant, where the vendor hosts the application and customers pay a subscription. Buyers care about tenancy, billing, auth, and upgrade paths. Related
MVP
A Minimum Viable Product is the smallest version of a product that can validate a core workflow with real users. Scope is intentional: enough to learn, not a full roadmap. Related
CRM
Customer Relationship Management software tracks leads, accounts, deals, and customer history. Custom CRM work includes data models, integrations, migrations, and automation around your sales process. Related
API
An Application Programming Interface lets systems exchange data in a controlled way. Well-designed APIs define authentication, rate limits, versioning, and clear error contracts. Related
RAG
Retrieval-Augmented Generation retrieves relevant passages from your documents before a model answers, so responses can cite sources instead of relying only on model memory. Related
LLM
A Large Language Model is a model trained to predict and generate text. In products, LLMs power chat, drafting, classification, and extraction when wrapped with tools, retrieval, and human review. Related
AI agent
An AI agent is software that can plan steps and call tools (search, CRM updates, tickets) to complete a task under guardrails, with logging and human escalation paths. Related
Multi-agent system
A multi-agent system coordinates specialised agents (research, drafting, verification) into one workflow with orchestration, fallbacks, and monitoring. Related
Fine-tuning
Fine-tuning adapts a base model with your examples. It is not always required: prompt engineering and RAG often solve private-data answering with less operational cost. Related
Prompt engineering
Prompt engineering designs instructions, examples, and output formats so models behave reliably. Production setups add validation, retries, and fallbacks. Related
Vector database
A vector database stores embeddings so software can retrieve semantically similar text chunks for RAG and search. Choice depends on scale, filters, and ops needs. Related
Embeddings
Embeddings are numeric representations of text (or other media) that capture meaning for similarity search. They power retrieval in RAG systems. Related
OCR
Optical Character Recognition extracts text from images and PDFs so documents can be indexed, validated, or summarised in automated workflows. Related
Workflow automation
Workflow automation connects systems so routine steps—data entry, approvals, notifications—run with rules, error handling, and human review where needed. Related
Technical SEO
Technical SEO covers crawlability, indexation, performance, structured data, and URL health so search engines can discover and understand your site. Related
GEO
Generative Engine Optimization structures content and entity signals so AI answer engines can cite your pages accurately. It complements classic SEO. Related
Core Web Vitals
Core Web Vitals are user-centric performance metrics (such as LCP, INP, and CLS) that indicate loading, interactivity, and visual stability. Related
Structured data
Structured data (often JSON-LD) describes pages in a machine-readable way—Organization, FAQ, Article—so search and AI systems can interpret entities. Related
Multi-tenant architecture
Multi-tenant architecture serves many customers from shared infrastructure while isolating data and configuration per tenant—common in SaaS products. Related
CI/CD
Continuous Integration and Continuous Delivery automate build, test, and release pipelines so changes reach production with repeatable checks. Related
Headless CMS
A headless CMS stores content via APIs so any front end (web, app, kiosk) can render it. Useful when marketing and product teams need shared content. Related
PWA
A Progressive Web App uses web technologies with installability and offline-capable patterns to deliver app-like experiences without a full native rewrite. Related